GSIS to focus on digitalization to enhance customer experience


Government Service Insurance System (GSIS) president and general manager Wick Veloso said in a press conference in Pasay City today that he will focus on the digital transformation of GSIS to provide the ultimate customer experience for its more than two million members and pensioners.

“I want GSIS to be the ‘gold standard’ or the benchmark for public sector digitalization.”

“We will achieve this by harnessing the power of information technology (IT) to give our stakeholders faster, better and more convenient service,” echoing the call of President Ferdinand Marcos Jr. in his state-of-the-nation address for government agencies to shift to digital platforms.

Veloso further stressed he would ensure that the “hard-earned premium contributions of GSIS members are invested wisely” to pay their benefits promptly.

Also included in his priorities as pension fund chief is to make certain that all the properties and interests of the government are insured with GSIS.

“To grow our general insurance business and protect government assets, we will market our insurance products to governors, mayors, and all officials of the different branches of government,” Veloso said.

He added that  he would advocate to make insurance part of “good governance.”

Under the law (RA 656), GSIS is mandated to provide insurance cover to all government assets and properties with insurable interests.

Veloso was elected GSIS president and general manager by the GSIS Board of Trustees last July 21. He is a veteran banker  with close to 40 years of banking experience and a multi-awarded CEO who was responsible for the financial success of the Philippine National Bank and HSBC-Philippines, among other banking institutions.

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