Pag-IBIG Fund is the most-trusted government-run corporation according
to a nationwide trust survey of key institutions in the Philippines.
This is according to the 2021 Philippine Trust Index (PTI), a nationwide
survey by the EON Group that cuts across backgrounds to measure
Filipinos’ trust in the government, the business sector, the media, non-
governmental organizations, the Church, and the academe.
“We are truly honored to be included in the list of most trusted
government agencies. The latest results of the Philippine Trust Index and
our 9th straight unmodified opinion from COA show that we have
fulfilled our duties during the pandemic while still maintaining the
highest standards of transparency and integrity in our work. This is
aligned with President Duterte’s vision of clean government with heart for
service,” said Secretary Eduardo D. del Rosario, who heads the
Department of Human Settlements and Urban Development (DHSUD)
and the 11-member Pag-IBIG Fund Board of Trustees.
The 2021 PTI noted that “in terms of government agencies, departments
that got the highest trust are those whose functions require them to
remain engaged with the public, even during the pandemic such as online
learning, finance regulation, loan assistance and aid distribution.”
The Department of Education earned the highest trust rating of 91%
followed by Pag-IBIG Fund at 89% – the highest among GOCCs on the list.
“On behalf of all Lingkod Pag-IBIG, thank you for your trust, our dear
members! As you know, we never stopped providing service even during
the lockdown and community quarantines. Instead, we improved our
digital assets so you can continue transacting with us online. We have
proven that during this health crisis, you can always count on our
Lingkod Pag-IBIG brand of service. And, while we have previously
received awards and recognition, we are even more grateful that it is the
public itself, the people we serve, that ranked us as the most
trustworthy GOCC in the country for 2021,” Pag-IBIG Fund Chief
Executive Officer Acmad Rizaldy P. Moti said.