Malacañang recently commended the Government Service Insurance System (GSIS) for resolving 100% of the concerns that it referred to the pension fund within the prescribed turnaround time of 72 hours.
The 8888 Citizens’ Complaint Center, under the Office of the President, cited in its letter that GSIS acted on all the 188 citizens’ concerns that were referred to it from January 1 to February 28, 2021. It was the second commendation given by Malacañang to GSIS for a 100% commendation rate of client concerns since the 8888 Citizens’ Complaint Center was introduced in 2016. The first one was last year, when GSIS also earned a 100% resolution rate for addressing 1,510 citizens’ concerns within the 72-hour turnaround time during the period January 1 to December 31, 2020.
“This recognition reaffirms our commitment to earnestly listen to the concerns of our members and pensioners,” GSIS President and General Manager Rolando Ledesma Macasaet said.
“We appreciate and value the feedback of our stakeholders because they serve as guideposts in formulating policies and reforms toward enhancing GSIS benefits and improving our services,” Macasaet added.
The 8888 Citizens’ Complaint Center was established as a channel for the public to report complaints or grievances on acts of red tape or corruption committed by government offices.
Under the center’s minimum operating standards and as mandated by Republic Act 9485 (Anti-Red Tape Act of 2007), all government offices must provide concrete and specific actions on all referred concerns within 72 hours from its receipt. Failure of government offices to respond in a timely manner will be a basis for administrative sanctions.
“We assure our clients that we remain committed in addressing our clients’ concerns immediately at our level. Gusto naming maginhawa silang makipagtransaksyon sa GSIS,” the pension fund chief said.
GSIS has made available various communication channels where members and pensioners may relay their concerns and inform them on the latest benefit programs of the pension fund. They may visit the GSIS website, www.gsis.gov.ph or Facebook account, @gsis.ph; email email@example.com; or call the GSIS Contact Center at 8847-4747 (if in Metro Manila) or 1-800-8-847-4747 (for Globe and TM subscribers) and 1-800-10-847-4747 (for Smart, Sun, and Talk ‘N Text subscribers).